Hatco GRSSR-18 Glo-Ray® Simulated 18" Stone Round Portable Heated Shelves

Vancouver Restaurant Supply – VRS, Refund Policy

Thanks for purchasing our products at vrsupply.ca operated by Vancouver Restaurant Supply – VRS.

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back. You are eligible for a full reimbursement within 14 calendar days of your purchase, provided the item has not been used and is in original packaging.

After the 14-day period you will no longer be eligible and won't be able to receive a refund.

To return your product for refund, you will be responsible for paying for your own shipping costs.  Shipping costs are non-refundable.  If you are shipping an item over $50, you should consider using a trackable shipping service.  We are not responsible for any lost deliveries.

A 25% restocking fee will be applied to all return equipment. All gas, refrigerated or electrical equipment sold by VRS must be installed, where applicable, by a licensed, commercial installer.  Failure to do so will void the manufacturer’s warranty.  VRS is not liable for any equipment damage once it has left VRS on route to the client via third party.

All sales require a 50% deposit upon acceptance of the quotation with the balance dure prior to shipment. 

If you have any additional questions or would like to request a refund, feel free to contact us. (ADMIN@VRSUPPLY.CA)